14-day refund request window
You may submit a refund request within 14 calendar days of your transaction date.
To request a refund or cancellation, use the support options below.
Purchases processed by Paddle
Paddle is the merchant of record for purchases processed by Paddle. These purchases are subject to the Paddle Refund Policy and Paddle Buyer Terms.
Paddle reviews refund requests and determines eligibility in accordance with its Refund Policy and applicable consumer law. ZOXERO does not impose additional refund restrictions on purchases processed by Paddle.
How to request a refund or cancellation
For a Paddle purchase, visit Paddle buyer support or use the support link in your Paddle receipt.
Request a refund through Paddle
For help with any order, including purchases processed by other payment providers, email ZOXERO support or open a support ticket. Include your order ID or payment reference so we can locate your transaction.
Refund processing
Paddle processes approved refunds under its Refund Policy. For other payment providers, ZOXERO support will confirm the refund method and timing. Your payment provider or bank may need additional time to display the refund.
Your consumer rights
Nothing in this policy limits your mandatory consumer rights or any longer refund period required by applicable law.