Frequently asked questions
Who is selling the product?
ZOXERO is the seller of record for every live top-up in the current store. There is no visible third-party seller selection.
When do I send my player ID?
After successful payment, send only the requested player ID, server, region or platform details in the private order chat.
Why is there a processing charge or tax?
The payment review screen separates the product price, Creator discount, processing charge, applicable tax and final total before you authorize payment.
Can I cancel a top-up?
Ask immediately in order chat. Cancellation is normally possible before fulfilment starts. A successfully delivered digital top-up may be irreversible.
What if I chose the wrong region or platform?
Contact support before sending delivery details. If ZOXERO has already started using details you confirmed, a correction or refund may not be possible.
What information is unsafe to send?
Never send a password, complete card number, CVC, online-banking login or one-time verification code in ZOXERO chat.
How do Creator codes work?
An active code can give an admin-set checkout discount and attribute an eligible completed order to an approved creator. Creators are not sellers.
Where can I see my order?
Sign in and open My Orders. The order page contains status, payment summary, private chat, attachments and support history.
Use the right support channel
- Existing order: use the private order chat so payment and delivery history stay attached.
- Account, privacy or Creator Program: open a private support ticket.
- Before buying: review How ZOXERO Works, the product filters and the payment summary.