Support channels
Order chat
For delivery details, fulfilment questions, safe screenshots, corrections and order-specific refund requests. Open My Orders.
Support ticket
For account access, security, privacy, Creator Program, payment questions not tied to a single order, or general support. Create a ticket.
What to include
- Your ZOXERO order ID when the request concerns a purchase.
- A concise description, relevant timestamps and the result you expected.
- Safe screenshots with passwords, card data and one-time codes hidden.
- The email on your ZOXERO account when contacting from a different address.
Security notice
ZOXERO support will not ask for your password, full card number, CVC, banking password or one-time payment code. Payment providers and game publishers have their own official support channels and privacy notices.