Support channels
Order chat
For delivery details, fulfilment questions, safe screenshots, corrections and order-specific refund requests. Open My Orders.
Support ticket
For account access, security, privacy, Creator Program, payment questions not tied to a single order, or general support. Create a ticket.
support@zoxero.com. Do not email passwords, full payment-card details or verification codes.
What to include
- Your ZOXERO order ID when the request concerns a purchase.
- A concise description, relevant timestamps and the result you expected.
- Safe screenshots with passwords, card data and one-time codes hidden.
- The email on your ZOXERO account when contacting from a different address.
Help without signing in
You can email support@zoxero.com without a ZOXERO account, including if you cannot sign in or need help before buying. Order chat and private support tickets require sign-in so we can protect your order information.
Business information
Legal operator: ZOZX LLC
Trading name: ZOXERO
Business address: 15442 VENTUREA BLVD STE 201-1828, SHERMAN OAKS, CA 91403, United States
Customer support: support@zoxero.com
Security notice
Never share your ZOXERO password, banking login, full card number, CVC or payment verification code. Some top-ups may require game account login details; confirm the package requirements before paying. Payment providers and game publishers have their own official support channels and privacy notices.