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- Buyer protection on every order
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Learn what to do after a Pokémon GO top-up order, which details may be requested and how to document a delivery issue in the order chat.
Article in English
After checkout, review the package instructions, provide only the game details specifically requested, and keep all delivery messages in the order chat. Login details may be required, but requirements vary by game and package. If the result does not match the instructions, document the discrepancy in that same chat rather than placing another order immediately.
The most important delivery step happens before checkout. Read the description on the current Pokémon GO top-up page and identify exactly what information the selected package requires.
If anything is unclear, contact ZOXERO support before paying. In particular, confirm:
These details can change and must be checked on the current product page. An article or saved screenshot should not replace the current listing.
Start with the instructions attached to your selected package and order. Do not assume that requirements from a previous purchase apply, even if it was for the same game.
Game account login details may be required to complete delivery. Send only the information requested under the package instructions, and use the order chat for delivery communication.
Never share your:
These payment and store credentials are separate from any game information that may be needed for delivery.
Keep delivery messages—and any later dispute—in the order chat. This creates one clear record of the instructions you received, the details you supplied and any delivery updates.
If someone requests additional information outside that record, return to the order chat and ask ZOXERO support to confirm whether it is actually required.
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Once delivery is reported as complete, check the relevant game account and compare the result with the package instructions and order record. Avoid assuming that every package will appear in exactly the same way; verify the outcome that the selected product described.
If you cannot verify the expected result, do not immediately create a second order. In the order chat:
Keep any dispute in the same chat so the issue remains connected to the original order.
Example: You have paid, but the order requests game information you did not expect.
This approach is safer than guessing based on another package or an older purchase.
For the general process and account-safety guidance, read How ZOXERO works.
These pages provide context for the guide. Check the product page for current requirements, availability and the final checkout total.
Do not guess or provide extra information. Ask ZOXERO support in the order chat to confirm whether the request is required for your exact package. Never provide your ZOXERO password, banking login, full card number, CVC or payment verification code.
No guarantee is supplied. Check the current delivery estimate on the product page before paying, then keep subsequent delivery updates and any dispute in the order chat.
ZOXERO guides explain the decision. The ZOXERO Store shows the current stock, price and checkout total.